Multi-location stock in Linnworks: why your numbers disagree

Short answer: every stock figure in a multi-location setup is scoped to a location — including the one your POS shows. Different scope, different number, both correct.

Where the confusion starts

A SKU with 40 units across three locations shows 40 in a group total, 12 at the counter's location, and something else again in a report filtered elsewhere. Nobody is wrong; they are answering different questions.

Set the default location per person

Counter staff should default to the counter's location so what they see matches what they can hand over. Field reps might default to the main warehouse. Per-user defaults prevent a lot of arguments — Trade Order POS supports per-member default locations on the Team plan.

Selling stock you cannot reach

The real risk is promising same-day goods that sit at another site. Make sure the number in front of the person taking the order is the number they can actually pick from — everything else is a transfer conversation.

Transfers and timing

Stock in transit between locations may appear at neither end until receipted. If numbers look short right after a transfer, check whether it has been received.

Questions, or want a tool we don't have yet? Email hello@grafto.co.uk — a real person replies.