The order did not appear in Linnworks — where to look first

Short answer: it is almost always in Linnworks but in a different view than the one you are looking at — usually filtered out by location, source or status.

Check in this order

1. Open vs processed. If auto-processing is on, the order went straight to processed and will not be in your open-orders view at all.

2. Location filter. Open Orders defaults to a location. An order placed against a different location is invisible until you widen the filter.

3. Source/SubSource filter. Saved views often filter to specific channels. An order tagged DIRECT will not appear in a view filtered to marketplaces.

4. Search by reference. Use the exact reference from the confirmation rather than scrolling — it bypasses every view filter.

If it genuinely is not there

Check whether the submission errored — a failed API call usually surfaces an error at the time rather than silently succeeding. Re-submitting a genuinely missing order is safe; re-submitting one you simply could not find creates a duplicate, which is why the checklist above comes first.

See also: how duplicate orders happen and how to clear them.

Questions, or want a tool we don't have yet? Email hello@grafto.co.uk — a real person replies.