Auto-processing counter sales in Linnworks: skip the pick for walk-outs

Linnworks assumes every order needs picking and despatch. At a trade counter, the customer just carried the goods to their van — the pick already happened, by them.

The fake-pick problem

If counter sales enter Linnworks as open orders, someone has to process them — picking orders that are already gone. Skip it and stock counts drift; do it and you are paying someone to press buttons about the past. If you want to know how much of that backlog has built up, an AI connector reading your Linnworks orders will tell you how many open orders are older than a day without anyone running a report.

Auto-process is the honest answer

For genuine walk-outs, push the order straight from open to processed the moment it is submitted. Stock decrements immediately, reporting stays truthful, and nobody picks a phantom order. Keep it as a toggle — phone orders that ship later still want the normal flow.

Trade Order POS has auto-process as a per-user toggle, off by default. Counter staff turn it on; phone-order staff leave it off. Both land correctly in Linnworks.

Questions, or want a tool we don't have yet? Email hello@grafto.co.uk — a real person replies.